Hello ,
I am contacting you regarding a reservation I have made at your hotel from December 7th to 11th (4 nights).
I work in Madrid, Spain, for a tour operator called CATAI, and I would like to kindly inquire if it might be possible to receive a room upgrade or a better room category during my stay.
The booking was made through WELCOMENBEDS with booking number 802174805
Thank you very much for your attention, and I look forward to your response.
Best regards,
Montse
