Good afternoon, My friend and I are booked for the 11th January – 14th January. We land at 9:05 at night. Can we check in late? Many Thanks Mary-Jane

Good evening, happy new year! I just made a reservation on Booking.com for a room on February 2nd to 6th, my name is Garyfallia Siagli. I wanted to let you know that we will arrive around 11 pm at night because our flight is 9 pm at night. I hope there is no problem. If […]

Hello, I hope you are well. I have made my booking through the eDreams app and I would like to ask if towels and toiletries are provided or if I should bring my own. Thank you very much for your help. I look forward to your reply.

Good morning, We are interested in booking your property Imperium Trevi for the dates February 23–27. We would also like to inform you that our flight arrives in Rome at around 18:00, so we will be arriving at the property after the official check-in hours (14:00–16:00). Could you please let us know if it would […]

Do you have parking at your hotel if not can you recommend a parking garage

I have a booking with you next from Tuesday 9th December, can you arrange an airport transfer for the morning we arrive? Regards Paul

Buongiorno, mi occorre preventivo per una camera matrimoniale per due persone per sabato 6 giugno – domenica 7 giugno 2026, con e senza colazione. Grazie Giusy

Hello , I am contacting you regarding a reservation I have made at your hotel from December 7th to 11th (4 nights). I work in Madrid, Spain, for a tour operator called CATAI, and I would like to kindly inquire if it might be possible to receive a room upgrade or a better room category […]

Buonasera, desidero richiedere un preventivo per un soggiorno presso la vostra struttura. – Tipologia di camera: matrimoniale – Trattamento: pernottamento con prima colazione – Periodo: dal 10/08/2026 al 16/08/2026 – Servizi aggiuntivi: navetta aeroportuale (andata e ritorno) Vi sarei grato se poteste indicarmi la disponibilità e il costo totale, comprensivo di eventuali tasse o supplementi. […]

Greetings from Joy Travel Group. Hope this email finds you well. This is Jimmy, the sales representative from Joy Travel. We are writing this email to inquire about the partnership with your hotel. Joy Travel, we are a Chinese B2B travel agency and also has branches in Hong Kong and Guangzhou, China. We have a […]